高層對信息技術的看法
重新設計操作和支持流程 The redesign of operational & support processes
信息技術使用過程中的線性領導
更干的業務導向型的首席信息官A business-oriented highly capable CIO “the IT leader must be a full player” "the CIO must know the business" 商業的機會和許多特定的商業戰略
承諾對信息技術進行投資 A commitment to invest in IT.
變革的有效管理 The effective management of change