高層對信息技術(shù)的看法
重新設(shè)計操作和支持流程 The redesign of operational & support processes
信息技術(shù)使用過程中的線性領(lǐng)導(dǎo)
更干的業(yè)務(wù)導(dǎo)向型的首席信息官A business-oriented highly capable CIO “the IT leader must be a full player” "the CIO must know the business" 商業(yè)的機會和許多特定的商業(yè)戰(zhàn)略
承諾對信息技術(shù)進(jìn)行投資 A commitment to invest in IT.
變革的有效管理 The effective management of change